Let’s just say that I’ve been getting fed up with these sorts of things lately. I’m fed up with secret changes that aren’t announced in patch notes. I’m fed up with the way they treat their gem store customers. I love GW2 and a lot of the things Anet does, but they’ve been slowly whittling away my trust, and — judging by reactions in this thread and on the subreddit — I’m not the only one feeling like this.
Even if you are protected by a user agreement, that does not mean you haven’t been deceptive. Anet, your customers paid for a specific, well defined product, town clothing, some of which have been owned for over a year. You gave no warning that they would no longer exist, change in nature, or be converted into another item (tonics). They were understood to be interchangeable items. In fact, you put some on sale recently, not informing buyers that the items they were purchasing would soon not be of the nature the customer was led to believe. Even if legal, it’s unethical, and how a company respects its client purchases says a lot about how successful they will be.
The conclusion of combody's reply sums up my feelings:
Refunding our gems spent on clothes that are turned into tonics is not enough to redeem this situation. How are we even supposed to feel secure spending in the gemstore anymore when you have shown that you can and will take items and options from us without warning?
After fashion fiascos with the sylvari cultural armour and ‘original’ Flamekissed light armour skin, you’d think Anet would know better by now. Apparently not?